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European One Stop Shop (IOSS) is here!


Many Europeans have complained to me about the import, VAT, customs, and extra delivery charges of Delivery Duty Unpaid (DDU) on our goods. But now we finally have IOSS, a solution to this problem!


Last week, I received messages from people in Belgium who had to pay VAT, a customs fee of 25 euros, and a delivery charge on top of a £12 part they purchased.

This prompted me to consult with several IOSS third-party services, but only one provided a willing and helpful response. After a few long phone calls and a lot of paperwork, we are now registered with a company in the Netherlands that will handle our tax invoices and payments to the EU. Working out each country's shipping and VAT sales every month is my worst nightmare!


With IOSS, if you live in Europe, your country's VAT and shipping tax are automatically added to your bill at the checkout. This saves you from paying extra charges and makes the delivery process smoother. It's also cheaper for customers this way, and you shouldn't have to worry about customs checks, although some packages may still be subject to them.


This service applies not only to physical products but also to digital content. We have also applied for Non-Union OSS Scheme registration, which means that your country's VAT will be charged automatically, and we will submit it quarterly. This should keep both the UK and the EU happy.


Please note that for shipping physical products, the IOSS limit is £150. If your purchase exceeds this amount, the parcel must be sent via the old method, DDU, where you are liable for all charges on delivery. In such a case, it's best to split your basket into two shipments.


I hope this makes many of our overseas sim builders much happier! It certainly feels like a massive step forward for us.


Take care, and let me know if you have any thoughts!

Kind regards, Karl

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6 Comments


frederic BAZERQUE
frederic BAZERQUE
Nov 24, 2023

Hello Karl, Is this process is apply automatically in the cart when we order from europe ? and if not how do we need to proceed to take benefit of it ?

Thanks in advance for your answer

Best regards

Frédéric

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Karl Clarke
Karl Clarke
Nov 24, 2023
Replying to

It's all sorted in house at our end. You are charged your countries vat and shipping cost, we pay it on your behalf.

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aletadi
aletadi
Nov 03, 2023

Excelente initiative Karl, Cela faisait mal de devoir payer des frais de douane dédouanement et expédition de 25€ pour une commande d'un article de 6£.

Merci et bien à toi et la famille.

Alexis

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Robert Temmerman
Robert Temmerman
Nov 03, 2023

Great news Karl. When will the shop prices be adjusted for European customers?

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Fantastic ! If only I'd seen this a week ago....payed customs an hour ago......

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Alex Ju
Alex Ju
Nov 02, 2023

Hello Karl,

Thank you.

I knew about 150 euros and always kept my Orders below this amount :)

Until the next order!

Greetings from Germany.

Alex


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